Effective Date: 10th October, 2024
At Dhruv Multi Trade Business Pvt. Ltd., we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your LED bulbs, please review our refund and returns policy below.
1. Eligibility for Returns
You may return items within 15 days of the delivery date if they meet the following criteria:
- The item is unused and in its original packaging.
- The item is not damaged or altered.
- You have the original receipt or proof of purchase.
2. Non-Returnable Items
The following items are non-returnable:
- Products that have been installed or used.
- Items purchased on clearance or special promotions.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@dmtgroups.com or +91-88102 35600 to request a return authorization.
- Pack the Item: Securely pack the item in its original packaging, including any accessories, manuals, and documentation.
- Ship the Item: Send the package to the address provided by our customer service representative. You are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund to the original payment method within 7-10 business days.
5. Damaged or Defective Items
If you receive a damaged or defective LED bulb, please contact us within 7 days of delivery. We will provide instructions for a replacement or refund, including any necessary shipping costs.
6. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
7. Changes to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us at info@dmtgroups.com.